When Battery Dies My Acer Chromebook 15 Won t Start Again

Chromebooks are great alternatives to MacBooks and Windows ten laptops, just they aren't perfect. Any laptop estimator is bound to have issues, and some of the most common problems faced by Chromebook users tin feel difficult or even impossible to solve on their own.

From issues with updates to internet connectivity, troubleshooting mutual Chromebook problem doesn't have to ruin your twenty-four hours. Read on to discover easy fixes to the most frequent issues Chromebook users face.

Start things offset: The Diagnostics app

Chromebooks now take a Diagnostics app specifically for troubleshooting, which can provide valuable data when narrowing downwards your issue, monitoring a specific problem, or — if it comes down to it — knowing exactly what hardware you have for repairs or replacements. The app allows y'all to:

Bank check model and motherboard information.
Meet information almost bombardment health, cycles, and how much capacity it has lost since first use.
See data on CPU usage, speed, and temperature.
Check your current memory.
Run tests on all these features to automatically troubleshoot for apparent issues.
Additional features as Google improves the app (it's yet a relatively new tool and more functionality is on its way).

If you're struggling to understand a problem, it'due south a good idea to pop this app open and run the appropriate examination, keeping an center on the data as you lot utilise the rest of our guide for more specific problems. Here's how to use it if your Chromebook has the latest updates.

Step ane: The Diagnostics tool is non currently in the app drawer, so you'll accept to go looking for it. Select the circular Launcher push button at the bottom-left of the screen, and employ the search box at the height to type in "diagnostics." The app should pop upwardly with an icon that looks like a heart monitor line. Select it.

Step ii: View your electric current data and check for any suspicious issues. If you lot've narrowed down your trouble to an upshot like your bombardment, or you notice an event like a peculiarly loftier CPU temperature, then select the appropriate option.

Pace three: Tests may accept a couple of minutes or even fifteen to xx minutes depending on what you are measuring. Bombardment tests will evidence basic charging info, just other tests will bring up an itemized list of the functions the test performed. If all went well, you should see a success marker abreast each function. If you see a role that doesn't register as a success, that may be the source of your trouble. Yous tin can choose to Relieve Session Log to tape all this electric current information for later analysis or repair notes.

Systemwide issues

Your Chromebook runs very slowly

If your Chromebook runs similar a snail, your all-time bet is to merely restart and see if the performance outcome clears. To do that, practise the following:

Step 1: Press and concord the Power button.

Step ii: The screen dims, and a pop-up appears. Click the Power Off button.

Step iii: Press your Chromebook'south Power push button to turn it back on.

If that doesn't work, check for a organisation update — something may accept gone amiss that Google needed to fix on the software side. In most instances, a Chromebook should automatically cheque for updates and install the latest when it'southward connected to the internet. Information technology volition and then ask you to restart to consummate the update.

However, you can manually bank check by performing the following:

Stride 1: Click theOrganisation Clock located in the bottom-correct corner.

Step 2: Click the Gear icon located on the pop-up menu. This takes you to Settings.

Step 3: Click About Chrome OS listed on the left.

Pace four: Click the Check for Updates button. This checks for the latest version and installs whatever updates.

Step 5: If your Chromebook updated, click the Restart push to consummate.

Your Chromebook keeps restarting

This is a serious error that indicates a possible trouble with the operating system (Bone). If this happens, y'all demand to perform a full recovery, i of the iii of import (only very different) options for wiping your Chromebook:

Difficult reset: This resets the hardware settings merely, such as the keyboard and camera.
Powerwash: This resets the Chromebook back to its factory settings, returning it to its out-of-the-box country. Afterward, you'll demand to link information technology to your account, redownload apps, and so on.
Recovery: This reinstalls Chrome Bone from an external source, similar a wink drive. Recovery is required when Chrome Bone is damaged/corrupted and cannot be repaired.

Recover your Chromebook

With this method, y'all need the Chromebook, a split calculator with admission to the Chrome browser, and a portable SD or USB bulldoze with 4GB of space or more for saving information.

Note: Certain Chrome Os devices have a physical recovery button that'south pressed using a newspaper prune. Check Google'due south help page for the total list.

Step 1: Install and launch the Chromebook Recovery Utility extension in Chrome on a separate computer.

Pace 2: Click the Get Started button in the popular-upwardly window.

Step 3: Enter your Chromebook'south model number or select it from a listing.

Step 4: Click Continue.

Pace 5: Select the recovery media blazon and click Continue.

Pace 6: Click the Create At present button.

Utilise your storage device to move settings to the Recovery Utility. Fully reset your Chromebook while keeping as much of your data as safe equally possible.

To use your wink drive or carte once more, you lot will need to open up the Recovery Utility app and do the following:

Footstep i: Click the Gear icon located forth the peak.

Step 2: Select the Erase Recovery Media option listed on the drib-downwardly carte du jour.

Step three: Click the arrows next to Select and select the storage device.

Stride 4: Click Continue.

Stride 5: Verify the information you're erasing is correct and click Erase Now.

Google's app will erase the device so you can use it for other purposes.

I see a 'Chrome Os is missing or damaged' message

This error pops upward after booting the auto. Since it stops you from accessing the OS in any way, resetting the Chromebook becomes hard. You need to insert a recovery drive instructed. And so, go back to the previous Recover your Chromebook instructions.

I tried updating my Chromebook only received an error

To resolve this, outset by checking your cyberspace connection. Ideally, you want a stiff Wi-Fi or Ethernet connection. Don't use your cellular information connection, as updating uses your monthly allocation and ofttimes causes these error messages.

You tin can too restart your Chromebook to help resolve connexion issues:

Step 1: Printing and hold the Power button.

Step 2: The screen dims, and a pop-upwardly appears. Click the Ability Off choice.

Step three: Press your Chromebook's Power push to plow it dorsum on.

I'm trying to download an important update, but information technology won't piece of work

If y'all attempt to download the same update several times, attempt rebooting your Chromebook:

Step i: Press and concord the Power button.

Step 2: The screen dims, and a pop-up appears. Click the Power Off option.

Step 3: Press your Chromebook'due south Ability push button to turn it back on.

If a restart doesn't work, you lot should sign out of your account and Powerwash your Chromebook. This will wipe abroad your settings and difficult drive, then make certain everything is saved to the cloud before you begin.

Step 1: Sign out of your account.

Step ii: Press and concord Ctrl + Alt + Shift + R.

Step 3: Select Restart.

Step 4: Click the blue Powerwash button in the popular-up window.

Step 5: Click the blue Go on button to confirm.

Step 6: Follow the steps displayed on your Chromebook.

I can't sign in to my Chromebook without getting errors

There are many different error messages you tin can get when signing into a Chromebook. Rather than going through each of them, we suggest you use Google's handy walkthrough for dealing with these errors one at a time.

Generally, nosotros advise that you double-check your password, username, and Google account to brand sure all are up to engagement and performance as expected. The problem could be one of these three.

Your Chromebook screen went blank

Here are three things y'all can do:

Start with the nuts

Did your bombardment just dice? Did your Chromebook unexpectedly crash, and it needs to be turned on once again? Did yous accidentally lower the screen brightness all the way downwards? These are all easy fixes that could articulate up the outcome.

Hard reset your Chromebook

If information technology looks like you're having a hardware problem, do the following:

Stride one: Turn off the Chromebook by holding down the Power button.

Step 2: Press and hold the Refresh push button and then tap the Power button.

Step 3: One time the Chromebook starts, release the Refresh button.

This performs a hardware reset that can set your screen. Nonetheless, this process can vary based on your Chromebook, as some models may have a special Reset push button or tell you to remove the battery.

Get it serviced

If none of this resolves your issue and you can tell your Chromebook is still working by noise and indicator lights, and so it's time to check your warranty and send your Chromebook in for service.

Your microphone of a sudden stops working

This is a trouble when your speakers are working fine, but no 1 tin can hear y'all speak — or all they hear is static — during conference calls and other situations. Try hard resetting your Chromebook and make certain that Chrome OS is fully updated.

You may also have meliorate luck switching your meetings to Google Meet.

Your camera stops working

If the camera of a sudden doesn't work or Chrome OS prompts y'all with an error, the upshot may be software-related.

Restart the Chromebook

Step i: Printing and hold the Power button.

Step ii: The screen dims, and a pop-upward appears. Click the Ability Off option.

Pace 3: Printing your Chromebook's Power button to plow it back on.

Apply a different app

The app now trying to access the photographic camera may be experiencing issues. Open a different app, similar Hangouts, to come across if you're still having problems. If non, uninstall the troublesome app and then reinstall information technology. If the photographic camera issue persists, move on to the next solution.

Powerwash your Chromebook

The adjacent option is to put the Chromebook dorsum into its out-of-the-box land.

Step ane: Sign out.

Step 2: Press and agree both the Ctrl + Alt + Shift + R buttons.

Stride three: Select Restart.

Stride four: Click the blue Powerwash push button in the pop-upwardly window.

Step 5: Click the blueish Go along button to confirm.

Step 6: Follow the steps displayed on your Chromebook.

Recover your Chromebook

If the Powerwash method didn't work, you'll need to perform a full recovery. Become back to the Recover your Chromebook instructions provided before.

Your keyboard or trackpad stops working

If the keyboard or trackpad suddenly doesn't work, try these solutions.

Restart the Chromebook

Step i: Press and concur the Power button.

Step ii: The screen dims, and a pop-up appears. Click the Power Off option.

Step 3: Printing your Chromebook'southward Power button to turn it dorsum on.

Log in as a guest

The settings associated with your business relationship may be causing bug. Log out or restart the Chromebook and and then click the Browse as Guest option on the login screen. If the keyboard or touchpad troubles are gone, then delete your account and add together information technology back to the Chromebook.

Touchpad-specific fixes

Google provides a few suggestions that may fix issues regarding the touchpad:

Drumroll your fingers on the touchpad for 10 seconds.
Press the Esc fundamental several times.
Make clean the touchpad.

Hard reset your Chromebook

If the previous instructions didn't work, try resetting the hardware settings.

Step 1: Plough off the Chromebook by property down the Power button.

Footstep 2: Press and hold the Refresh button and then tap the Power button.

Pace 3: In one case the Chromebook starts, release the Refresh push.

Powerwash your Chromebook

The next option is to revert the Chromebook to its out-of-the-box country.

Step 1: Sign out.

Step ii: Press and hold both the Ctrl + Alt + Shift + R buttons.

Step 3: Select Restart.

Step four: Click the blue Powerwash push in the pop-up window.

Pace 5: Click the blue Go along button to confirm.

Step vi: Follow the steps displayed on your Chromebook.

Your Chromebook won't accuse or turn on

This may be a battery issue, but you also tin can't rule out the Chromebook'due south connection to a power outlet.

Give information technology time to accuse

If the Chromebook was completely expressionless, you just plugged information technology in, and now it won't turn on, don't panic. Information technology may remain unavailable for a while. Requite information technology a good thirty minutes before attempting to boot the device again.

Accuse on a different circuit

If it's not charging while continued to a ability outlet, try some other nearby outlet and see if that resolves the issue. If not, take information technology to some other room far, far away to endeavour a different outlet. If information technology of a sudden starts charging, there may be too much electric dissonance on a specific circuit. Try unplugging appliances on the troublesome excursion to see if they were causing bug with the Chromebook'south charger.

Check the charger

Is it damaged? Can yous run across the internal wires? Are the USB connector or the charger prongs bent? If and then, a new ability adapter is in order.

Difficult reset your Chromebook

Utilize this method before moving on to the next pick, which requires removing the battery.

Step 1: Plow off the Chromebook by holding down the Power button.

Step 2: Printing and hold the Refresh push button and and then tap the Ability button.

Step iii: In one case the Chromebook starts, release the Refresh button.

Remove the battery

This method is only bachelor for specific models listed here.

Step ane: Unplug the power adapter.

Step 2: Remove the bombardment.

Pace 3: Press the Power button for 30 seconds. This supposedly discharges anything all the same lurking on the motherboard.

Footstep 4: Replace the battery, plug in the power adapter, and look thirty minutes.

Browser issues

My open up browser tabs proceed reloading and making everything slow

Chrome occasionally runs into a problem where it keeps reloading browser tabs, slowing downwards everything else. The sluggish operation stems from low system retentivity amounts typically installed in Chromebooks, along with Chrome'southward heavy memory load. This leaves niggling else for other programs and apps. Endeavour shutting down any browser tabs that you lot don't need to see if performance increases.

Use the Task Managing director

If you're nevertheless having issues, yous can disable retentivity-hogging tabs and other apps and programs using this tool:

Step 1: Press the Search + Esc buttons (formerly Shift + Esc). This opens Task Manager.

Step 2: Select whatever app or program on the list — particularly those you don't recognize — that's consuming loads of memory. Click the Cease Process button.

Do not shut downward whatever entries with the "system" characterization, however, equally they're role of the Os.

My Chromebook ofttimes crashes for no reason

When browsing the web and your Chromebook crashes for no reason, your best solution is to turn off your Chromebook. Let it remain off for a moment (this clears the memory) then restart.

If that fails, a spider web page you frequent could exist the problem. Extensions or apps can likewise cause crashes, requiring their removal. Here'southward how to remove a Chromebook app:

Step ane: Click the Launcher button located in the bottom-left corner.

Step 2: Click the Up Arrow icon to expand your app tray.

Step three: Right-click on the app yous think is problematic and select Uninstall (or Remove from Chrome) on the pop-up menu.

Here's how to remove an extension:

Stride i: Open the Chrome browser.

Stride two: Click the three-dot Customize and Control icon located in the peak-right corner.

Stride 3: Select the More Tools option on the drop-downwards list.

Pace 4: Select Extensions on the scroll-out card.

Footstep 5: Click the Remove push on each extension carte du jour that you want to delete. If you lot merely want to temporarily disable the extension, click the Toggle instead. Blueish is "on" and greyness is "off."

Instead of loading web pages, I get weird error messages

If Chrome cannot properly load a spider web folio, it presents an odd, "Aw snap!" error. If you continuously encounter this error, something is wrong with your Os or settings. I of the easiest and most effective solutions is to close unnecessary browser tabs and windows.

If closing a few tabs finally allow you to open a new i, then system retention is your effect. Chromebooks typically have low memory capacities due to their web-based roots. Moreover, Chrome tabs can consume that finite space. Put the two together, and you're forced to regulate tab use.

Declining extensions tin can also be a trouble. To solve that, follow these steps to disable or remove them:

Step 1: Open the Chrome browser.

Step 2: Click the three-dot Customize and Control icon located in the elevation-right corner.

Step 3: Select the More Tools option on the drop-down list.

Step 4: Select Extensions on the roll-out carte du jour.

Footstep 5: Click the Remove push button on each extension card that you desire to delete. If you merely want to temporarily disable the extension, click the Toggle instead. Bluish is "on" and grey is "off."

If all else fails, cheque your internet connection, clear your browser cache, or try opening a spider web folio in an incognito window.

Chrome keeps telling me, 'This web folio is non available'

Assuming you have the web address correct, this error is often caused by cookie or proxy issues. On the cookie front, it'south probably time to delete them all. Exist sure to save your online passwords before deleting data:

Stride 1: Open up Chrome and click the three-dot Customize and Control button located in the top-correct corner.

Step ii: Highlight the More Tools selection on the drop-down list.

Step 3: Select Clear Browsing Data on the post-obit roll-out menu. Alternatively, press theCtrl + Shift + Backspace buttons to reach this setting.

Step four: A pop-up window appears on your screen. The Basic tab provides three options, while Advanced extends the list to 5. Select the information you want to delete and click the Clear Data button.

The problem could too be your proxy settings (sometimes indicated by a message about proxy issues). You lot can change proxy settings, merely only if you know what you're doing:

Footstep 1: Click the Organization Clock located in the lesser-correct corner.

Step 2: Click the Gear icon located on the popular-up carte du jour. This takes y'all to Settings.

Step 3: Nether Network, click on your electric current connectedness.

Step 4: Click on it once again on the following page.

Step v: Click to expand the Proxy setting.

Footstep six: Toggle on (blueish) the Permit Proxies for Shared Networks setting.

If y'all are using a invitee profile on a Chromebook, this will probably solve your problem. Withal, you lot must input the correct proxy settings as prompted subsequently checking the box.

I can't use my Word docs on my Chromebook

If y'all recently switched to a Chromebook and you are having problem accessing your onetime documents, there are several workarounds. Google's first suggestion is, naturally, to use Google Docs. This can solve your trouble, and Google Docs can view many Word files, merely it isn't always practical due to tools, formatting, compatibility, and so on.

The all-time pick — if your Chromebook allows information technology — is to download the Microsoft Word Android app from Google Play. This app functions just as it does on Android, so y'all should feel correct at habitation.

Another option is moving to Give-and-take Online. This is a specific, well-reviewed Chrome extension specializing in making it possible to utilise Office features on your Chromebook and with various applications. If y'all have online Role capabilities, this web-based solution is ideal.

Zoom doesn't work on my Chromebook

Here are a few suggestions if you tin't get Zoom to work:

Make sure the Zoom app is updated

Zoom releases Chrome OS updates that regularly accost bugs and may fix the problem that you're having.

Check Family Link settings

Sometimes Google's Family Link parental command options can interfere with Zoom meetings, which may cause problems with students trying to use Zoom for classes. The easiest brusque-term solution is to switch to a parent account for the Zoom video.

However, for repeat Zoom sessions, there is something else y'all can try: Download the Zoom app, and have the student manually enter the Zoom Room number to join a session instead of clicking on the invite link. Manually entering the Room number tends to bypass Family Link's bug with the process.

Note that some features may yet be limited on Zoom because of some inherent compatibility issues with Chrome Bone. You may not exist able to record video direct in Zoom, for example.

Connectedness issues

I tin can't connect to a potent Wi-Fi network

Check the Organization Clock to brand sure that the Wi-Fi icon is full. If information technology appears empty (hollow), your Wi-Fi is probably switched off. Here'south the fix:

Footstep 1: Click the System Clock located in the bottom-right corner.

Step 2: Click the Wi-Fi icon on the popular-upwardly menu.

The Wi-Fi toggle should plow blue as your Chromebook connects to the local network. You'll too see a list of available networks.

Old wireless networks may non work with your Chromebook. This is unusual, but if your router is several years old, you may want to try a different network to meet if you get a amend connexion. If it does, it's time for a router upgrade.

When in uncertainty, yous tin also restart your Chromebook. Here'due south how:

Step ane: Printing and hold the Power button.

Step ii: The screen dims, and a pop-upwardly appears. Click the Power Off pick.

Stride iii: Printing your Chromebook'southward Power button to restart.

Check your wireless connexion to see if the reboot worked.

I can't connect to a second screen

If you lot're having issues with a secondary screen, here's how to check the settings:

Pace 1: Click the System Clock located in the bottom-right corner.

Step 2: Click the Gear icon located on the popular-upwards menu. This opens Settings.

Stride 3: Select Device listed on the left.

Stride 4: Click Displays listed on the right.

Footstep v: Select the proper noun of your external display.

Hither, yous'll see several options to rotate your paradigm, center the image, check the Tv set alignment, and transport the image to multiple screens. See if any of these can assistance solve your problem.

If you lot're using a USB-based dock to connect an external brandish, disconnect the dock, wait a few moments, so reconnect. If y'all're still having issues, check to run across if Chrome OS needs an update.

I tin can't hear anything on my Chromebook

Step one is to check for any obvious merely potentially unnoticed bug, like headphones y'all need to disconnect earlier playing sound through the speakers. If yous are using an audio device, for case, external speakers, make certain they're working correctly.

If the problem seems to be on the Chromebook, do the following:

Step 1: Click the System Clock located in the bottom-correct corner.

Step two: Adjust the Volume Slider displayed on the pop-up menu. Make sure the volume is turned upwardly high plenty to hear.

Y'all tin can also try to change the sound input or output:

Step 1: Click the System Clock located in the lesser-right corner.

Step 2: Click the Right a rrow icon displayed next to the Book Slider on the popular-up menu.

Footstep three: On the following pop-up menu, make sure yous take the correct sound device set as your output.

If that does non work, you'll demand to reset your Chromebook using the steps outlined above.

Bluetooth isn't connecting

Keep in listen that not every Chromebook includes Bluetooth, then check the product specifications. If your device has Bluetooth available, the icon appears on the pop-upwards menu when you lot click the Arrangement Clock . A bluish icon means the Bluetooth component is enabled, while a gray icon shows it's disabled. Click the Gray Bluetooth icon if it'south disabled.

If you're having Bluetooth connection issues, you can remedy this by turning the characteristic off and on. This will reset the connections. Only make sure all Bluetooth codes, if used, are notwithstanding accurate, and the devices are properly paired. Too, never forget your physical space. Objects blocking the way and distance can cause connectivity issues. Sometimes a quick refresh (in close proximity) can set things right without as well much frustration.

I can't go my printer to work with my Chromebook

This may be the reason yous're having issues. Yous need Google Cloud Print to print successfully. It's likely not a problem with your Chromebook. Cloud-gear up printers are often a hit or miss, so your existing printer may be causing the consequence. Ownership a deject-ready printer offers the best results; pay attention to the fine print and read the details to make certain you're getting what you expect.

If your printer is an earlier version or less compatible model, Google provides a workaround, even though it can be a bit strange. Apply your current Google account to log into some other computer (exist sure that it'southward not a Chromebook), and you'll be able to secure a wireless connection with Google Cloud Print. One time this is established, you tin can use the same Google account on your Chromebook to impress any documents y'all need. This method involves sending images or other files to people through the cloud. Although information technology's not a flawless technique, it allows y'all to access the printer through the cloud rather than direct through a connectedness.

What makes this specific workaround tricky to implement is that it requires an boosted non-Chromebook auto. So, if you don't currently take another PC or you can't borrow one from anyone, you'll need to find a printer that is supported past your new system.

Seek Google'due south knowledge

The Digital Trends team hopes this article has helped you set all your Wi-Fi, Bluetooth, audio, and other Chromebook-related problems. If you're still struggling, we suggest looking at Google's help page . It provides helpful videos and guidebooks for solving other Chromebook troubles that we did not mention.

Editors' Recommendations

The best CPU benchmarking software for 2022
The all-time 13-inch laptops for 2022
Google teases a true video editor for its Chromebooks
Microsoft Edge just got a new manner to protect your privacy
DuckDuckGo calls out Google privacy update for 'creepy advertising'